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9:30 AM - 9:45 PM
SUNDAY 11:30 AM - 4:45 PM
THE STANDARD FAQ's
IF YOU DID NOT FIND THE ANSWERS YOU WERE LOOKING FOR PLEASE CALL US AT (613) 842-0555 AND SPEAK WITH OUR OPERATORS TODAY
| Q. | Can anyone use your service? |
| A. | Yes but you must be at least 19 years of age and have valid Picture I.D at the door. |
| Q. | What payment types do you accept at the door? |
| A. | We accept CASH for your delivery at the door, and our operators can process VISA and MASTERCARD payment over the phone when you place your order. |
| Q. | How do I know what items I can order? |
| A. | We recommend going to the LCBO and Beerstore websites to select your items. Please place your order once you have made your selection.
www.lcbo.com www.thebeerstore.ca |
| Q. | Do you take empty beer bottles or cans, and do you give a refund for them? |
| A. | Our policy is to accept up to 3 individual cases of empty beer bottles or cans at the door. We pay you the same rate of 10 cents per bottle as The Beer Store and subtract it from the amount you owe for the delivery order. |
| Q. | Do you take empty wine or liquor bottles, and do you give a refund for them? |
| A. | Our policy is to leave the decision up to the driver making the delivery. |
| Q. | Do you deliver items other than beer or liquor? |
| A. | Included in your delivery is the option to have cigarettes and beverages for mix delivered for no extra surcharge. |
| Q. | How long does a delivery take? |
| A. | Delivery times can fluctuate a lot; during 'off peak' times you can often receive your order within 45 min; During 'peak times' like holidays, weekends, rush hour traffic, and days with bad weather you can see an increase in delivery time to over one hour. |
| Q. | If I won't be home until a certain time can I call ahead to schedule an order to be made? |
| A. | No, the system we use processes your order immediately after we receive it and there is no way to schedule an order. Therefore you must be home when you place your order. |
| Q. | Do your drivers accept tips? |
| A. | Yes, our drivers appreciate your token of gratitude. |
| Q. | Can I make a change to my order after I have placed it? |
| A. | We can make a change to your order if the driver hasn't purchased it; this is usually within 10 min. from the time you called. |
| Q. | How long does it take for a Gift Delivery to be delivered? |
| A. | Gift Deliveries within Ottawa are usually completed the next business day. However we can schedule the delivery any time in advance of when you would like it to be delivered. Deliveries outside of Ottawa can take 3-7 business days. |
| Q. | How does your service provide a greener future for the environment? |
| A. | By having one vehicle carry multiple orders from the store to customers we are eliminating all those individual customers from having to start their cars and making a return trip to a store. This is reducing green house gas emissions, traffic, and gas consumption. |
